FAQs

What is ScotSticks? 

ScotSticks is a quality golf accessories brand born out of our passion for golf. We love when a golfer's tools look great; be it custom/crested head covers, bag towels from that Top 50 course you visited...we love it all.

We also love high quality functional tools which is why we set about launching ScotSticks with alignment sticks in 2020 for golfers to use to help their game while also complementing their golf bags. Our traditional ash alignment sticks are more sustainable than fibreglass or plastic alternatives on the market.  

Our goal is to offer a range of aspirational golf accessories to the discerning golfer from the very homeland of golf.

 

How does a custom order work? 

It's very easy...get in touch to define the colours you want and where you want them placed, we then get to work. Should you want something even more bespoke simply get in touch and we'll see what we can do. 

 

Do you ship internationally? 

Yes, we currently ship worldwide. Please note shipping costs may vary depending on location. We do not cover import costs (duty etc.), these are the responsibility of the customer. 

 

Can I bulk order for a club or society? 

Absolutely. Please get in touch at hello@scotsticks.com to find out more about bulk order discounts. 

 

How long will my order take?

All our products are made to order which is why we advise a turnaround time of 14-21 days from the date of order. We will endeavour to try and get them to you before then but we pride ourselves on creating each individual set to the highest standard and want our customers to be entirely happy with their order.

 

What is your returns process?

Should you not be entirely happy with your alignment sticks, please get in touch with us as soon as possible to discuss your order.

We offer a 14-day return period, and all returns must be in the same condition as when you received them and within the original packaging. Due to the personalised nature of our products, all custom orders, small batch or those with custom engraving will not be eligible for return or exchange unless the products are damaged or defective upon delivery.

Please note that the sender is liable for all postage costs associated with returning an item. 

To start a return, contact us at hello@scotsticks.com. 

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please not that refunds cover the product cost only and not the postage costs.

 

What if my order arrives damaged?

We endeavour to get your sticks to you in the condition that they leave our workshop however, we understand that sometimes damage can result in transit. Should you have any issues with your order on arrival, please contact us along with photos of the damage and we will come back to you.

While we don't want anyone to be disappointed with their ScotSticks, please note that as they are made from natural wood each alignment stick has its own grain. Due to the geometry we work with, we have an in-house criteria that if the maximum displacement of the ScotStick against a straight reference is under 5mm, it is deemed acceptable. Given that the product is designed for use on soft surfaces (i.e. grass, astroturf etc.) the aforementioned displacement of 5mm will not affect the product’s performance.